From the customer point of view, great user experience all might have been seen like magic. Everything comes in right place in the right moment, leaving only wonder. In order to achieve that, there are a lot of things to be planned out, some might not be directly visible to customers, but yet crucial. Service design is here exactly to help us do that.
Come and join us on the first ever service design conference in Indonesia.
There will be:
Day 1 - Conference
Talks, presentations and case studies from seasoned service design practitioners and thought leaders from both international and local Industries.
Day 2 - Workshops
Hands-on workshops learning experience with leading global practitioners and like-minded participants:
Workshop 1: Practical Service Design
Workshop 2: Business Model Innovation
Lineup of speakers & workshop facilitators:
Michael Quinn - Innovation Director, Asia Cigna (Hong Kong)
Kate Okrasinski - Director of Innovation, MAKE Studios (Hong Kong)