SERVICE DESIGN FUNDAMENTALS
An introduction to Service Design and its practical applications.
To learn more about the class, scroll or go to https://somia.academy/servicedesignfundamentals
You will receive an email no later than 3 days after registration. And do check your SPAM folder as well.
Date: 11 August - 11 September 2020 (Due to some public holidays, the timeline is longer. See the class syllabus for detail dates.)
Duration: 3 weeks self-paced online course
Time Commitment: 5-6 hours/week
Number of participants: 30
Location: Online - Discord (communication) & File-sharing platform (details to be provided)
Host: Anindya Fitriyanti & Dono Firman, consultants at Somia Customer Experience
We speak Indo!
The course materials are written in English while all communications are in Bahasa Indonesia.
The course is designed for a fully online experience so you can take it while working or studying.
What you will get:
A set of course materials each week consisting: notes, video and homework
Weekly live sessions on Friday 5 PM with guests appearance from practitioners!
Critique and feedback from your peers as part of the learning process
Critique from the instructor on your submitted assignments
Use Discord channel as a communication platform with a dedicated facilitator
A Certificate of Completion that you can share with your professional networks
Who should sign up?
Beginner or experienced user researchers, design researchers, strategists, public service planners, customer experience & operational specialists or anyone who wants to start learning service design and its practical applications. Prior knowledge about human-centered design approach is a plus.
Service Design is a collaborative process which helps to innovate or improve services to make them more useful, usable, desirable and efficient for customers as well as effective for client and their organisations. It is a holistic, multi-disciplinary, integrative field. - Stefan Moritz
What is the role of the service designer? What should a service designer design? We will dive deep into these questions, look into the importance of Service Design and how to apply design thinking framework to services. There will be an introduction to the basic tools that can be applied to innovate experiences.
What you’ll learn
What will be covered in this course
Introduction of Service Design
Roles of Service Designer
Importance of Service Design
Principles of Service Design
Basic Service Design tools & methods
Service Design ideation
Introduction to service prototyping
Basic principles of delivering a good presentation
How to give and receive constructive feedback
What will NOT be covered in this course
How to implement Service Design within organisations
How to do collaborative process
How to do service evaluation
Details of service prototyping
Class Greeting Call (Fri, August 14th 2020)
Week 1 (Starts: Mon, August 10th 2020, Q&A Call: Wed, August 19th 2020)
Introduction to Service Design
Principles of Service Design
Basic Service Design tools
Learning how to give and receive constructive feedback
Week 2 (Starts: Mon, August 24th 2020, Q&A Call: Fri, August 28th 2020)
Week 3 (Starts: Mon, August 31st 2020, Q&A Call: Fri, September 4th 2020)
Graduation Call (Fri, September 11th 2020)