[MarkPlus Institute] Strategizing Your CX Leadership, Now Or Never

[MarkPlus Institute] Strategizing Your CX Leadership, Now Or Never

Workshop

  • Dalam memberikan layanan kepada pelanggan, perusahaan sebaiknya memiliki orientasi customer-centric. Perusahaan yang memiliki orientasi customer-centric sangat paham bahwa pelanggan adalah elemen yang menentukan keberhasilan suatu bisnis. Executive Education Program ini dilaksanakan dengan berbagai pendekatan untuk menyesuaikan produk dan layanan yang diberikan oleh perusahaan dengan kebutuhan pelanggan, mulai dari mengidentifikasikan customer persona, memetakan customer journey, hingga melakukan perbaikan dengan menggunakan creative thinking.

    outline

    • How to build a customer-centric mindset
    • How to identify customer segment and build customer persona
    • How to map customer journey
    • How to build innovation for service improvement by using Lotus Blossom Methof
    • How to do CX innovation monitoring



    SYARAT & KETENTUAN

    Tickets are valid for 1 (one) participant 
    Registration of participants on the date of execution starts at 09.00
    Ticket  Non-refundable  
    The committee is not responsible for the loss of e-ticket The committee has the right to reject or cancel ticket participants which is not in accordance with applicable regulations

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    Tickets are valid for 1 (one) participant Ticket Non-refundable For More Information: Anggun +62 812-1233-6502

    Berakhir tanggal 2020-12-14 08:00:00

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