Webinar adalah metode belajar jarak jauh secara real time menggunakan video conference, individual assignment, dan tools. Pelajari bagaimana melakukan proses penjualan yang relevan beserta tips & tricks terkait pelayanan di era yang menantang saat ini

outline:

• Understanding NOW Service Principles in OMNI era
• Understanding the Level of Customer Satisfaction
• Mastering Service Excellence Principles
• Managing the Service Gap in Service Process
• Handling Customer Complaints
• Turning Service into Sales
• Identifying Customer Key Function Points
• Identifying the Opportunity for Service Innovation
• Managing Your Service People
• Creating Service Culture in Your Organization

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