Did you know that 92% of individuals trust word of mouth recommendations? That 82% of consumers proactively seek referrals from peers before making a purchasing decision?

Become a certified Customer Advocacy & Engagement expert!

Description

• Learn customer retention & engagement tactics
• Keep your customers coming back and spending more
• Word-of-mouth, turn customers into brand advocates
• Guide to creating an advocacy program to increase revenue

Who is it for?

• Professionals looking to improve customer engagement experience
• Professionals with an interest in driving customer-centricity in their organisation
• Professionals looking to upgrade their loyalty program with Advocacy Marketing, increase revenues stream with high ROI 
• Junior to middle management level with customer service, leadership or management background experience who wish for career progression into senior management level within a customer-centric organization

Topics covered

1. History of Customer Engagement Methodology
2. The Rise of Advocacy Marketing
3. How Advocacy Marketing Change The Way of Customer Engagement
4. The Elements of Advocacy Marketing
5. Building The Customer Advocacy and Engagement Strategy for Your Brand
6. Identifying ROI for Your New Program
7. Program Measurement Methodology and Improvement Strategy
8. Identifying and Prevent The Risk for Your Program
9. Project Management for Your Program

About TADA

Operating since 2012, TADA has established itself as a customer advocacy & engagement platform, helping businesses grow revenues by enabling them to move from transactions to relationships, from customers into advocates. 

With our platform consisting of membership programs, referrals and digital rewards capabilities, it is specifically designed to capitalize on the power of word of mouth recommendations and personal relationships to build your brand, business and revenue stream. TADA is the first and largest customer advocacy & engagement platform across Asia Pacific serving over 500+ clients today.

Syarat & Ketentuan